このやり取りが面白かった上に勉強になった🤲🏻 👩🏽💼"My customers want empathy, give them empathy." 👩🏼💼"Empathy isn't possible. We could do sympathy." 👩🏽💼"What's the difference?" 👩🏼💼"Empathy implies a shared experience. Our system can't do that, because people know it's a system."